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Patient Care Associate

Oula
Location
Charlotte, North Carolina, United States
Posted
1 month ago
Department
Clinical Operations
What they actually want (must-haves)
  • Detail-oriented
  • Empathetic
  • Passionate about delivering exceptional patient experience
  • Ability to communicate effectively both verbally and in writing
  • High school diploma or equivalent required
  • Dependable and adaptable
Nice to have
  • Some college and/or healthcare related coursework preferred
  • Previous experience in customer service, administrative, or healthcare support role
  • Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite
  • Spanish or other non-English language proficiency
What the job really is

As a Patient Care Associate at Oula, you will serve as a primary point of contact for patients, addressing inquiries and ensuring a smooth patient experience in a collaborative maternity practice. Your responsibilities will include answering calls and messages, scheduling appointments, processing medical records, and supporting patient onboarding while working closely with various teams to enhance patient journeys.

Benefits
  • Competitive total rewards package including base salary and comprehensive benefits
Things to weigh
  • Exact compensation determined during the interview process
  • Role involves regular travel between clinic locations and cross-coverage at the Front Desk
  • Fast-paced work environment of an early-stage company
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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