HHiring Reality
← Otter

Enterprise Customer Success Manager

Otter
Location
Los Angeles, CA
Posted
1 month ago
Department
Otter - ENT
Salary
$122,000 - $143,000
What they actually want (must-haves)
  • 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting
  • Proven success managing complex, high-value customer relationships at the enterprise level
  • Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems
  • Exceptional communication, stakeholder management, and relationship-building skills
  • Data-driven mindset with the ability to translate metrics into business impact
  • Experience navigating product conversations and influencing cross-functional teams
What the job really is

As an Enterprise Customer Success Manager, you will manage a portfolio of global enterprise accounts, focusing on driving revenue and retention through strategic partnerships and data-driven insights. Your role will involve leveraging your industry expertise to provide valuable solutions, solving complex business challenges for customers, and building strong relationships with stakeholders. You will also track performance metrics and advocate for customer needs within the company.

Benefits
  • Medical, dental, and vision insurance (multiple plans, incl. HSA options)
  • Company-paid life and disability insurance (short- and long-term)
  • Voluntary insurance: accident, critical illness, hospital indemnity
  • Optional supplemental life insurance for self, spouse, and children
  • Pet insurance discount
  • 401(k)
Things to weigh
  • Role requires onsite work five days a week
  • Base salary range is provided, but actual compensation may vary based on individual qualifications
  • Benefits are subject to change at the company's discretion
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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