HHiring Reality
← Ordergroove

Customer Success Manager

Ordergroove
Location
Anywhere in the US
Posted
16 days ago
Department
Customer Success
What they actually want (must-haves)
  • 3-6+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech
  • Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization
  • Outstanding communication, interpersonal, and presentation skills
  • Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce and Magento
  • Prior experience working for or with agencies in the digital space
  • Ability to manage competing priorities in a fast-paced environment
What the job really is

As a Customer Success Manager at Ordergroove, you will focus on building strong relationships with clients to ensure their success in utilizing the company's subscription technology. Your role involves understanding client needs, managing project plans, providing strategic recommendations, and conducting business reviews to maximize program results. You'll work closely with internal teams and clients, leveraging your expertise to drive customer engagement and satisfaction.

Benefits
  • Flexible work from anywhere culture
  • Flexible PTO
  • Annual personal development budget
  • Competitive compensation including stock options
  • Incredible, affordable benefits
Things to weigh
  • No specific salary range mentioned beyond the starting OTE of $120,000
  • Role involves managing complex projects which may require significant multitasking and prioritization
  • Emphasis on building relationships and consultative skills may not suit all candidates
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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