Technical Support Engineer

OPSWAT

Location

London, England, United Kingdom

Posted

16 days ago

Department

Technical Support

What they actually want (must-haves)

Bachelor's degree in a Computer Science, Technical discipline, or Equivalent experience
Strong knowledge of Windows and Windows server
Basic knowledge of Linux, with an interest to expand that knowledge
Good foundation and willingness to expand knowledge of networking concepts
Basic knowledge of and willingness to expand knowledge of cybersecurity and critical infrastructure protection
Strong presentation skills

Nice to have

Experience working with global teams
Cybersecurity domain experience, including file security, device security, network security
Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme)
Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools
Experience in Cloud Based Services (e.g. AWS, GCP)

What the job really is

As a Joint Professional Services and Technical Support Engineer at OPSWAT, you will be responsible for addressing technical queries and issues from customers, ensuring quick resolutions while collaborating with global support teams. You will also implement and integrate OPSWAT products, provide training, and maintain strong customer relationships, while mentoring other team members and contributing to process improvements.

Benefits

£60,000 — £85,000 GBP salary range

Things to weigh

No specific mention of remote work options
Role involves significant customer interaction which may include dealing with frustrated customers
Travel may be required for onsite services and company meetings

Job score2.6/5

Benefits1/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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