HHiring Reality
← OPSWAT

Joint Professional Services - Technical Support Engineer in Australia

OPSWAT
Location
Australia- Remote
Posted
21 days ago
Department
Technical Support
What they actually want (must-haves)
  • Bachelor's degree in Computer Science, Technical discipline, or Equivalent experience
  • Strong knowledge of Windows and Windows server
  • Basic knowledge of Linux, with an interest to expand that knowledge
  • Good foundation and willingness to expand knowledge of networking concepts
  • Basic knowledge of and willingness to expand knowledge of cybersecurity and critical infrastructure protection
  • Strong presentation skills
Nice to have
  • Experience working with global teams
  • Cybersecurity domain experience
  • Network integration skillsets
  • Hands-on understanding of major DevOps tools
  • Experience in Cloud Based Services
What the job really is

The Joint Professional Services and Technical Support Engineer at OPSWAT will work within the Global Customer Experience team to address technical queries and issues from customers in Australia. This role involves coordinating with global support teams, implementing OPSWAT products, providing best practice advice, and maintaining strong customer relationships. Additionally, the engineer will mentor team members, improve support processes, and engage in special projects.

Things to weigh
  • Role involves travel which may not suit everyone
  • Customer interactions may include difficult or frustrated customers
  • Security clearance requirement may limit candidate pool
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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