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← Ophelia

Patient Support Specialist

Ophelia
Location
United States
Posted
6 days ago
Department
Care Coordination
What they actually want (must-haves)
  • Proficient in effective communication and documentation
  • Experience in patient advocacy with pharmacies and obtaining prior authorizations
  • Strong organizational skills and attention to detail
  • Ability to work autonomously and as part of a team
  • Flexibility to work evenings and weekends if needed
Nice to have
  • Experience delivering outstanding patient experience or customer support in a telehealth capacity
  • A bias for action and getting things done
  • Aptitude for resilience and adaptability in a start-up environment
What the job really is

As a Patient Support Specialist at Ophelia, you will engage directly with patients to facilitate their access to care and improve outcomes throughout their treatment journey for opioid use disorder. Your responsibilities will include resolving prescription and insurance issues, advocating for patients with pharmacies, and ensuring high-quality documentation and communication with various stakeholders. This role requires a consistent Sunday to Thursday schedule and emphasizes effective collaboration within a multidisciplinary team.

Benefits
  • Remote work anywhere in the United States
  • Competitive medical, vision, and health insurance
  • 20 days of PTO per year
  • 10 company holidays
  • 401k Contribution Platform
  • Additional benefits such as life insurance and financial wellness
Things to weigh
  • Role requires a consistent schedule of Sunday to Thursday
  • Compensation is fixed at $50,000 with potential for annual increases based on company performance
  • Experience in a start-up environment may be necessary due to frequent changes
Job score3/5
Benefits3/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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