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← Ooma

Support Desk Analyst

Ooma
Location
Vancouver, BC
Posted
11 days ago
Department
Customer Service
What they actually want (must-haves)
  • Fluent in French or Québécois
  • Available to work a Wednesday to Sunday shift
  • Strong aptitude for technology and ability/ desire to learn new software
  • Excellent time management, organizational, problem solving, and analytical skills
  • Strong verbal and written communication skills
  • Ability to translate technical terms into relatable language for a wide audience
Nice to have
  • Prior experience in Tier 1 technical support or Customer Success
  • Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN)
  • Post-Secondary education preferred
What the job really is

The Support Desk Analyst at Ooma serves as the first point of contact for Ooma Enterprise, focusing on troubleshooting IP Telephony issues and managing customer support requests. This role involves assisting customers with the platform, configuring call flows, and ensuring high-quality service while working a Wednesday to Sunday schedule. The analyst will also need to communicate effectively with both customers and team members to resolve issues promptly.

Benefits
  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
  • GRSP including employer match
  • Employee Stock Purchase Plan
  • Unlimited paid time off as well as corporate holidays observed
Things to weigh
  • Wednesday to Sunday work schedule may not suit all candidates
  • Role involves Tier 1 support which may be seen as less challenging by some
  • Salary range provided but actual pay depends on various factors
  • Potential use of AI tools in the hiring process may be a concern for some candidates
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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