HHiring Reality
← Ooma

Implementation Specialist

Ooma
Location
Remote, US
Posted
17 days ago
Department
Customer Service
What they actually want (must-haves)
  • 2+ years Technical Customer Success or Implementation Specialist experience, preferably in a SaaS or Customer Service Call Center environment
  • Knowledge of networking fundamentals (TCP/IP, DHCP, VPN)
  • Exceptional communication and presentation skills
  • Strong analytical, problem solving and coordinating skills
  • Ability to manage several concurrent tasks and switch priorities in a fast-paced environment
  • Goal-oriented self-starter with a service-oriented mindset
Nice to have
  • Hands-on experience with inside/house wiring, structured cabling, low-voltage wiring, telecom installations, or network cabling
  • Project and client management experience
What the job really is

The Implementation Specialist at Ooma is responsible for onboarding customers to the Ooma Enterprise platform by managing project implementation activities. This role involves coordinating with both internal teams and external stakeholders, providing technical guidance, troubleshooting issues, and ensuring a high level of customer service throughout the onboarding process. The specialist will also set customer expectations and communicate project statuses to avoid delays.

Benefits
  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
  • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
  • FSA Healthcare & Dependent Care
  • Commuter Benefits
  • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
  • 401(k), including employer match, and Roth
Things to weigh
  • No specific mention of remote work policies beyond the location being remote
  • Base salary range provided, but actual pay may vary based on multiple factors
  • Role involves troubleshooting technical issues, which may require a strong technical background
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Ooma?

See how your résumé matches this role — and tailor it from what actually gets interviews.