Complaint Handler

As a Complaint Handler at Oodle Car Finance, you will investigate and resolve customer complaints, ensuring adherence to regulatory standards and internal policies. Your role involves communicating with customers and third parties, documenting findings, and making decisions on complaint outcomes while maintaining a customer-first approach. You will also manage your own caseload and contribute to improving customer experience by identifying root causes of complaints.

• £28,000 - £32,000 salary
• Discretionary Company Bonus Scheme
• 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays
• Private Medical - via vitality
• Health cash plan - via Simply Health
• Pension – Oodle will contribute 5% of your salary

• No specific mention of career advancement opportunities beyond general support for growth
• The role may involve dealing with difficult customer situations
• The position requires a high level of organization and self-management
• The job description emphasizes a busy environment which may lead to high stress levels