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Quality Assurance Analyst

Oodle Finance
Location
Manchester
Posted
24 days ago
Department
QA
What they actually want (must-haves)
  • Previous financial services experience with a strong understanding of FCA regulatory requirements, including Consumer Duty, vulnerability and customer outcome principles.
  • Educated to GCSE/O-Level standard (including Maths and English) with good IT literacy and proficiency in Microsoft Office applications.
  • Strong analytical skills, attention to detail and the ability to identify trends, assess risks and make sound evidence-based decisions.
  • Excellent organisation, time management and multitasking skills, with the ability to prioritise workloads, meet deadlines and deliver results.
  • Effective written and verbal communication skills, with the ability to provide constructive feedback tailored to different audiences.
  • Self-motivated and resilient, able to work independently, use initiative and adapt positively to changing business needs.
Nice to have
  • Loan origination and/or loan management experience.
  • Previous experience in a Quality Assurance, Audit, or Customer Outcome Testing environment.
  • Good knowledge of Oodle processes and Consumer Credit/Motor Finance operations.
  • Experience using speech analytics, quality assurance, customer insight, or monitoring tools.
  • Ability to identify trends, root causes and potential customer harm, translating findings into practical recommendations.
What the job really is

The Quality Assurance Analyst role involves conducting independent quality monitoring of customer interactions to ensure compliance with regulatory and internal standards. The analyst will assess customer outcomes, provide feedback, and support continuous improvement initiatives by analyzing trends and identifying risks. The position requires collaboration with various stakeholders while maintaining the independence of the Quality Assurance function.

Benefits
  • Discretionary Company Bonus Scheme
  • 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays
  • Private Medical - via vitality, with reward schemes paid for you and your family
  • Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
  • Pension – Oodle will contribute 5% of your salary into your pension pot
  • Life Assurance - 4 x annual salary - benefit funded by Oodle
Things to weigh
  • The role involves a significant amount of independent work and requires strong self-motivation and resilience.
  • No specific salary or compensation details are provided in the posting.
  • The position requires a strong understanding of regulatory compliance, which may limit candidates without financial services experience.
  • The job description emphasizes the importance of stakeholder management and effective communication, which may be challenging for those less experienced in these areas.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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