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Collections Agent

Oodle Finance
Location
Manchester
Posted
26 days ago
Department
Payment Support Team
What they actually want (must-haves)
  • Excellent communication and listening skills, both verbal and written
  • Strong knowledge of understanding ways to support customers
  • Desire to support customers in improving their financial health
  • Ability to proactively manage and prioritize work in line with KPIs
What the job really is

As a Collections Agent at Oodle Car Finance, you will be part of the Payment Support Team, helping customers manage outstanding payments and financial difficulties. Your role will involve communicating with customers to find suitable payment solutions, setting up payment plans, and recording necessary information in relevant systems. You will also review processes for potential improvements and collaborate with other teams to enhance customer experiences.

Benefits
  • £27,500 - £30,000 salary
  • Discretionary Company Bonus Scheme
  • 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays
  • Private Medical via vitality
  • Health cash plan via Simply Health
  • Pension contribution of 5% of salary
Things to weigh
  • Start date is in October 2026, which may be a long wait for candidates
  • Role involves dealing with customers in financial difficulties, which may be emotionally challenging
  • Training will take place in the office, requiring in-person attendance before moving to a hybrid model
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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