Speech Analytics & Nexidia Platform Specialist

The Speech Analytics & Nexidia Platform Specialist is responsible for the daily configuration, optimization, and governance of the Nexidia speech analytics platform. This role involves designing and testing evaluation forms, developing speech queries, analyzing call data for insights, and supporting team leadership with coaching and training. The specialist will also engage with cross-functional teams to ensure the platform drives improvements in operations and customer experience.

• Discretionary Company Bonus Scheme
• 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays
• Private Medical - via vitality, with reward schemes paid for you and your family
• Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• Pension – Oodle will contribute 5% of your salary into your pension pot
• Life Assurance - 4 x annual salary - benefit funded by Oodle

• No salary listed
• Role involves significant responsibility as a senior member of the team
• Hybrid work model may require flexibility
• Focus on governance and optimization may imply a need for attention to detail and process adherence