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← OneTrust

Senior Support Analyst - Consent & Preference

OneTrust
Location
San Francisco, California
Posted
16 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Excellent oral and written communication skills
  • Advanced troubleshooting skills
  • Ability to operate in escalated and high pressure situations
  • Understanding of HTML, XML, API, JavaScript, or similar languages
  • Diagnose and resolve issues related to API integrations, performance, and functionality
  • Interpret and work with API documentation and specifications (e.g., REST, SOAP)
Nice to have
  • Experience supporting Android Studio and Xcode projects
  • Familiarity with mobile app debugging, testing, and deployment for both Android and iOS platforms
  • Understanding of modern JavaScript frameworks and libraries (e.g., React, Angular, Vue.js) as applicable to supported systems
What the job really is

As a Senior Support Analyst at OneTrust, you will provide technical support and troubleshooting for customers, managing a variety of support cases. Your role involves collaborating with product teams to resolve issues, maintaining deep knowledge of the OneTrust platform, and contributing to the support community through knowledge articles and process improvements. You will also handle escalated cases and work independently to meet performance goals while ensuring a great customer experience.

Benefits
  • Comprehensive healthcare coverage
  • Flexible PTO
  • Equity RSUs
  • Annual performance bonus opportunities
  • Retirement account support
  • 14+ weeks of paid parental leave
Things to weigh
  • No specific mention of remote work flexibility, office-first culture requires three days a week in office
  • Salary range provided is relatively broad, may require negotiation based on experience
  • Role involves managing escalated cases which may lead to high-pressure situations
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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