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← OneTrust

Senior Customer Success Manager, Scaled Accounts

OneTrust
Location
Bengaluru, India
Posted
16 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Proven experience in Customer Success, Account Management, Renewals, Professional Services, Solutions Consulting, or another customer-facing SaaS role
  • Minimum 2-6 years of experience in relevant field
  • Bachelor’s or Master’s degree in Computer Science or related field
  • Ability to manage multiple customer engagements at once and operate effectively in a higher-volume environment
  • Strong communication skills with the ability to simplify complex concepts and guide customers clearly and confidently
  • Good technical fluency and the ability to support customers with product guidance, platform adoption, and use-case problem solving
Nice to have
  • Experience with OneTrust products or with comparable privacy, GRC, data governance, consent, or compliance platforms
  • Experience supporting SMB, mid-market, commercial, or scaled portfolios rather than only highly strategic enterprise accounts
  • Experience serving customers across APAC, Middle East, EMEA, or other international markets
  • Experience using health scores, usage data, and customer signals to drive proactive intervention
  • Comfort operating in a lighter-touch CS motion that is structured, repeatable, commercially disciplined, and increasingly enabled by automation and AI.
What the job really is

The Senior Customer Success Manager for Scaled Accounts at OneTrust will manage a portfolio of smaller customers, focusing on high-volume, lighter-touch engagement to drive customer retention and success. This role involves operational readiness, adoption management, and risk identification, ensuring customers realize value from their OneTrust investment while providing support across various regions. The position requires a balance between managing multiple accounts and delivering quality customer experiences without deep executive engagement.

Benefits
  • Comprehensive healthcare coverage
  • Flexible PTO
  • Equity RSUs
  • Annual performance bonus opportunities
  • Retirement account support
  • 14+ weeks of paid parental leave
Things to weigh
  • Role focuses on a lighter-touch engagement model, which may not suit those seeking deep strategic relationships
  • Position requires flexibility to work during European or APAC time zones
  • Success measures are heavily tied to operational metrics, which may not appeal to all candidates
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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