Service Desk Analyst l (Field)

The Service Desk Analyst I at RedHelm acts as the primary point of contact for client technical support, providing assistance through various channels. Responsibilities include troubleshooting end-user issues, performing user account administration, and documenting resolutions. This hybrid role requires on-site presence three days a week in downtown Pittsburgh, PA, while allowing remote work on other days.

• Medical, dental, and vision coverage
• 401(k) program
• Paid time off
• Floating holidays
• Paid holidays

• Hybrid position requiring on-site work three days a week
• Participation in an on-call or after-hours support rotation may be required
• Local travel to client locations may be required based on business needs
• Must successfully pass state and federal background checks