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← OneImaging

Support Operations Specialist II

OneImaging
Location
Remote
Posted
20 days ago
Department
IT & Dev Ops
What they actually want (must-haves)
  • 3+ years of experience in IT support, with demonstrated Tier 2 / escalation-level troubleshooting
  • Strong Windows and macOS desktop troubleshooting skills, plus solid networking fundamentals (DNS, DHCP, VPN, connectivity)
  • Hands-on experience administering Google Workspace or Microsoft 365, including identity, access, and group management
  • Experience with endpoint/mobile device management (MDM) and endpoint security
  • Proficiency with a ticketing system (Linear, Jira, ServiceNow, or similar) and strong documentation habits
  • Excellent problem-solving skills and the ability to work escalations independently through to root cause
Nice to have
  • CompTIA Network+ / Security+, ITIL Foundations, or Google Workspace Administrator certification
  • Scripting or automation experience (PowerShell, Python, or Google Apps Script) to eliminate repetitive support tasks
  • Experience supporting a healthcare or other regulated environment, including HIPAA and PHI handling
  • Experience with Slack administration and helpdesk automation tooling (e.g., Linear Asks intake, ClearFeed)
  • Prior experience mentoring Tier 1 staff or helping formalize a growing helpdesk function
What the job really is

As a Support Operations Specialist II at OneImaging, you will be responsible for handling escalated technical issues that go beyond first-touch resolution, including diagnosing complex hardware, software, and network problems. You will also administer identity and access systems, mentor Tier 1 support staff, and contribute to improving support processes while collaborating with third-party vendors and internal stakeholders.

Things to weigh
  • Role involves covering Tier I support as needed, indicating a potentially high workload
  • Small team size (3 members) may lead to a broader range of responsibilities
  • No specific salary or benefits mentioned in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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