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Technical Support Specialist - Level 2 - Night Shift

Onapsis
Location
Bucharest, Bucharest, Romania
Posted
1 month ago
Department
Technical Support L2
What they actually want (must-haves)
  • 2–4 years of experience in technical support, system administration, or application troubleshooting in enterprise environments
  • Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts
  • Experience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL)
  • Proficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman)
  • Familiarity with ticketing and escalation systems (Salesforce, Jira, or equivalent)
  • Excellent analytical, communication, and customer-facing skills
Nice to have
  • Experience with cloud environments (AWS, Azure, GCP)
  • Exposure to cybersecurity tools, vulnerability management, or compliance frameworks
  • Working knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components
  • Understanding of ITIL or ITSM frameworks
  • Prior experience mentoring or training junior technical staff
What the job really is

As a Technical Support Specialist Level 2 at Onapsis, you will be the primary technical contact for complex customer issues, performing in-depth troubleshooting and log analysis across various Onapsis modules and customer environments. Your role involves collaborating with engineering and product teams to resolve advanced product issues, maintaining ownership of escalated cases, and contributing to the internal knowledge base. This position requires working night shifts from 18:00 to 02:30 AM.

Benefits
  • A launchpad to build your career in enterprise application security
  • Hands-on mentorship from experienced support engineers
  • Opportunities for professional development and certification
  • A collaborative, high-achievement culture
  • Competitive compensation and benefits
Things to weigh
  • Night shift hours from 18:00 to 02:30 AM may not suit all candidates
  • Role requires collaboration with multiple teams which may involve complex communication
  • The job involves handling escalated cases, which may lead to high-pressure situations
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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