As a Technical Support Specialist Level 2 at Onapsis, you will be the primary technical contact for complex customer issues, performing in-depth troubleshooting and log analysis across various Onapsis modules and customer environments. Your role involves collaborating with engineering and product teams to resolve advanced product issues, maintaining ownership of escalated cases, and contributing to the internal knowledge base. This position requires working night shifts from 18:00 to 02:30 AM.
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