HHiring Reality
← OKX

Customer Complaints Senior Manager

OKX
Location
Remote Roles - EMEA
Posted
16 days ago
Department
Compliance
What they actually want (must-haves)
  • Strong experience developing and managing responses to regulators
  • Significant experience in regulatory compliance, conduct risk, consumer protection, or complaints oversight
  • Demonstrated experience owning or overseeing a multi-jurisdictional compliance framework
  • Strong regulatory and customer-outcome judgment
  • Demonstrated experience with root-cause analysis and systemic remediation
  • Strong second-line oversight and challenge capabilities
Nice to have
  • Experience designing or overseeing a global customer complaints program across multiple regulatory regimes
  • Familiarity with complaints-handling and customer protection expectations across major global regulatory regimes
  • Relevant professional certification or advanced qualification such as CAMS, CFE, CRCM, CCEP/CCEP-I, ICA compliance qualifications, CIA, CRCMP, JD or equivalent legal qualification
What the job really is

In this role, you will manage OKX's Global Customer Complaints Program, ensuring compliance with regulatory requirements and overseeing complaint handling across various jurisdictions. You will analyze customer complaints to derive compliance insights, support regulatory inquiries, and maintain a governance framework for complaints. The position requires collaboration with multiple teams and involves reporting to senior leadership on customer outcomes and emerging risks.

Things to weigh
  • Role involves significant cross-functional coordination which may be complex
  • No specific salary or benefits information provided
  • Position requires strong regulatory judgment and excellent communication skills across diverse teams
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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