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← Okta

Sr. Customer Success Manager

Okta
Location
Boston, Massachusetts; Massachusetts; New Jersey; New York, New York
Posted
16 days ago
Department
Customer Success Management-750
What they actually want (must-haves)
  • 5+ years of experience in customer success, account management, or consulting role with large enterprises
  • Strong emotional intelligence and relationship management skills
  • Exceptional presentation and communication skills, especially with C-level executives
  • Strong listening and analytical skills
  • Ability to work collaboratively and cross-functionally
  • Good technical and problem-solving skills
Nice to have
  • Experience with SaaS-based technical enterprise products
  • Experience in enterprise security tools
What the job really is

The Sr. Customer Success Manager at Okta will focus on driving customer retention and growth within the Enterprise Sector. This role involves building strong relationships with customers, particularly C-level executives, to align their business objectives with Okta's solutions. Responsibilities include developing success plans, facilitating cross-functional collaboration, and identifying opportunities for expansion while ensuring customer satisfaction and value.

Benefits
  • Health, dental and vision insurance
  • 401(k)
  • Flexible spending account
  • Paid leave including PTO and parental leave
  • Equity (where applicable)
Things to weigh
  • No specific mention of remote work options
  • Travel requirement of up to 35% may not suit all candidates
  • Role involves navigating complex customer needs and high expectations
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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