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← Octus

Senior Client Support Specialist

Octus
Location
Remote - US
Posted
1 month ago
Department
Data & Workflow
Salary
$110,000-$125,000
What they actually want (must-haves)
  • Experience working in a support capacity
  • Experience with Trade and Order Management systems or workflows
  • Understanding of core financial data domains including issuers, instruments, industries, ratings, and pricing of financial products
  • Strong Excel skills, including the ability to join, pivot, and summarize data
  • Ability to troubleshoot support issues
  • Attention to detail
Nice to have
  • Understanding of Portfolio Management, Compliance and Security Master systems
  • Experience with vendor software product support
What the job really is

The Senior Client Support Specialist at Octus is responsible for supporting the Sky Road Product Suite, focusing on client trade workflows and onboarding new clients. Daily tasks include troubleshooting support issues, documenting trade workflows, and ensuring application layout consistency. The role involves collaboration with the development and project management teams to enhance client experiences and support processes.

Benefits
  • Competitive health benefits
  • Matched 401k and pension plans
  • PTO
  • Generous parental leave
  • Gym subsidies
  • Educational reimbursements for career development
Things to weigh
  • Salary range provided is $110,000-$125,000 plus an annual bonus, but actual compensation is at the company's discretion and may vary.
  • The role requires collaboration with multiple teams, which may indicate a dynamic work environment but could also lead to varying responsibilities.
  • No specific technologies or tools mentioned beyond general support and documentation tasks.
Job score4/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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