Customer Outcomes Manager

The Customer Outcomes Manager at Octopus Money will lead the support for clients facing vulnerability and bereavement, ensuring a compassionate and effective service. This role combines strategic oversight with hands-on management of complex client cases, while developing frameworks and processes to enhance customer outcomes. The manager will also work to embed these practices across all client-facing areas of the business, focusing on continuous improvement and training.

• Base salary: £55,000-£65,000 depending on experience
• Hybrid working with 3 days in the office each week (Tuesday - Thursday)
• 18 days a year working from anywhere (for non regulated roles)
• Performance-based bonus
• Company pension
• Private medical insurance

• The role requires managing sensitive situations, which may be emotionally challenging.
• The position is not a Compliance role, which may limit certain regulatory interactions.
• Background checks will be conducted upon a successful job offer, covering adverse financial and unspent convictions.