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← Octave

Billing Operations Specialist (PST)

Octave
Location
United States
Posted
1 month ago
Department
Billing & Revenue
Salary
$23.51 - $25.00
What they actually want (must-haves)
  • Demonstrated expertise in customer service
  • Adept at managing client phone calls related to billing
  • Ability to clearly explain billing, insurance, and account questions
  • Proficient in written communication, live chat, and phone support
  • Exceptional attention to detail
  • Superior written and verbal communication skills
What the job really is

As a Billing Operations Specialist at Octave, you will be the primary point of contact for clients regarding billing inquiries, managing a high volume of communications and ensuring timely responses. Your responsibilities will include processing payments, submitting insurance claims, and utilizing various software systems to maintain accurate billing records. You will also engage in problem-solving and process improvement initiatives while adhering to standard operating procedures.

Benefits
  • Company sponsored life insurance
  • Disability and AD&D plans
  • Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
  • Generous Paid Time Off
  • Paid parental leave benefits
Things to weigh
  • No specific mention of a career development plan or training opportunities
  • The role requires occasional weekend coverage which may affect work-life balance
  • The position involves a high volume of client interactions which may be stressful
  • Salary ranges are provided but may vary based on various factors
Job score3.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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