HHiring Reality
← Ocrolus Inc.

Mortgage Support Analyst

Ocrolus Inc.
Location
Remote - IND
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • 1-3 years of experience
  • Excellent written and verbal communication skills
  • Strong analytical and logical reasoning capabilities
  • Proficient in MS Office (especially Excel and Word)
  • Ability to handle multiple tasks and prioritize issues
  • Collaborative mindset with a willingness to learn and adapt
Nice to have
  • Familiarity with ticketing systems and customer support metrics
  • Understanding of data integrity and confidentiality best practices
What the job really is

As a Mortgage Support Analyst at Ocrolus, you will be the first point of contact for customers, addressing their inquiries through email, chat, or phone. Your role involves troubleshooting issues, collaborating with internal teams, and utilizing SQL to verify data, all while maintaining documentation and supporting service-level agreements.

Things to weigh
  • Fixed shift hours from 9:00 AM to 6:00 PM ET may not suit all candidates
  • Role requires a strong customer service focus and the ability to handle complaints
  • Remote work environment may have different dynamics compared to in-office roles
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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