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← Obsidian Security

Technical Account Manager - (AU)

Obsidian Security
Location
Sydney, Australia
Posted
1 month ago
Department
Support - Technical Account Management
What they actually want (must-haves)
  • Strong communication abilities and technical skills
  • Experience in building and managing customer relationships
  • Experience with cybersecurity, especially Cloud and SaaS security
  • Ability to prioritize and manage multiple requests
  • Experience administering and configuring SaaS applications
  • Experience interacting with APIs, integrations, and middleware
Nice to have
  • Versed in software engineering (Python)
  • Experience in incident response, threat triage, log analysis, and data correlation
What the job really is

The Technical Account Manager (TAM) at Obsidian Security will be responsible for driving customer value by advising on the use of Obsidian's SaaS security solutions. This role involves managing customer inquiries, facilitating onboarding, and enhancing customer understanding of the platform. The TAM will also act as the voice of the customer, providing feedback to internal teams and working closely with stakeholders to resolve complex issues.

Things to weigh
  • Hybrid role requiring on-site presence at customer sites in Sydney for at least two to three days per week
  • No specific salary or benefits mentioned
  • Focus on customer experience and technical assistance may involve high-pressure situations
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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