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← Observe.AI

Technical Support Engineer - 2

Observe.AI
Location
Bengaluru
Posted
16 days ago
Department
Customer Support
What they actually want (must-haves)
  • Bachelor’s degree in a technical field or advanced degree
  • 4+ years’ experience in a similar role
  • Working knowledge of SQL and MongoDB
  • SaaS experience
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills in English
Nice to have
  • Experience working with AWS and cloud-based environments
  • Solid technical background with understanding of AI and machine learning
  • Python/scripting experience
  • Familiarity with tools like Zendesk, Confluence, JIRA
What the job really is

As a Technical Support Engineer at Observe.AI, you will manage customer-reported issues from identification to resolution, ensuring adherence to service level agreements. Your role involves troubleshooting technical problems on the Observe.AI platform, collaborating with cross-functional teams, and contributing to documentation and knowledge base articles. You will also participate in on-call rotations to support critical incidents, enhancing the overall customer experience.

Benefits
  • Comprehensive medical insurance coverage for self and family
  • Accidental insurance and group term life insurance coverage
  • Privilege and sick leave in line with applicable statutory norms
  • Generous national and festive holidays
  • Well-defined parental leave policies
  • Annual Learning & Development allowance
Things to weigh
  • No salary listed
  • Role involves on-call support which may require additional hours during critical incidents
  • Technical background in AI and machine learning is preferred but not mandatory
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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