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Global Customer Success Operations Manager

Observe.AI
Location
Bengaluru
Posted
18 days ago
Department
Customer Success
What they actually want (must-haves)
  • 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function
  • Proven experience working with Global Customer Success organizations, preferably within B2B SaaS or high-growth technology companies
  • Strong experience mapping and optimizing the end-to-end customer journey
  • Demonstrated experience improving CS processes, workflows, and operating models
  • Strong understanding of CS metrics such as GRR, NRR, churn, renewal, expansion, adoption, and customer health
  • Strong analytical and problem-solving skills with the ability to turn complex data into actionable insights
What the job really is

The Global Customer Success Operations Manager at Observe.AI will focus on optimizing the customer journey and improving processes within the Customer Success organization. This role involves developing operational models, analyzing customer success metrics, and collaborating with various teams to enhance customer outcomes. The manager will also be responsible for implementing technology solutions and automating workflows to improve efficiency.

Benefits
  • Comprehensive medical insurance coverage for self and family, including free online doctor consultations and additional wellness benefits
  • Accidental insurance and group term life insurance coverage
  • Privilege and sick leave in line with applicable statutory norms
  • Generous national and festive holidays, along with well-defined parental leave policies
  • Annual Learning & Development allowance to support continuous professional growth
  • Rewards and recognition programs designed to encourage and celebrate high performance
Things to weigh
  • No salary listed
  • Role requires collaboration across multiple departments, which may involve navigating complex organizational dynamics
  • Experience in a global SaaS environment is emphasized, which may not suit candidates from other industries
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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