Customer Success Manager

As a Customer Success Manager at Observe.AI, you will focus on enhancing customer experience and driving product adoption for SMB and MM segment customers. Your responsibilities include managing customer relationships, conducting business reviews, advocating for customer needs, and collaborating with internal teams to address challenges. You will also play a key role in customer retention and upselling opportunities while navigating a fast-paced startup environment.

• Comprehensive medical insurance coverage for self and family, including free online doctor consultations and additional wellness benefits
• Accidental insurance and group term life insurance coverage
• Privilege and sick leave in line with applicable statutory norms
• Generous national and festive holidays, along with well-defined parental leave policies
• Annual Learning & Development allowance to support continuous professional growth
• Rewards and recognition programs designed to encourage and celebrate high performance

• Fast-paced startup environment may involve ambiguity and challenges that haven't been solved before
• Focus on upselling/cross-selling may require strong sales skills in addition to customer success expertise