Operational Readiness Analyst

The Operational Readiness Analyst at Nymbus plays a crucial role in supporting the operational infrastructure of the Digital Experience Center, focusing on multitenant contact center operations for financial institutions. Daily tasks include configuring and maintaining systems, managing IVR scripts, supporting virtual agent configurations, and ensuring accurate documentation and reporting. The role requires collaboration with various teams and involves hands-on execution, particularly during new client implementations and ongoing operational support.

• $55,000 - $60,000 Annual Salary
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• 401(k) plan
• Insurance - Health, Dental and Vision
• Paid Time Off

• Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred.
• Occasional travel may be required for client engagements, team planning sessions, or project activities.
• The role requires flexibility in work hours to accommodate client implementations, release cycles, testing windows, on call availability, and occasional in office work requirements.
• No specific technologies or tools are mentioned for the CCaaS platform administration, which may imply a learning curve depending on the candidate's background.