Client Support Analyst (APAC)

The Client Support Analyst role at Numerix involves serving as the first point of contact for clients in the APAC region, managing inbound support requests, and resolving common issues to ensure a high-quality client experience. Responsibilities include case management, communication with clients, and collaboration with various internal teams. The position requires strong problem-solving skills and fluency in both Japanese and English, with a focus on maintaining customer satisfaction and adhering to defined processes.

• No specific salary range provided for locations outside the preferred primary locations.
• Role involves working in a fast-paced environment which may require managing multiple tasks simultaneously.
• The position is hybrid or remote but prefers candidates near Tokyo, Taipei, or Hong Kong offices.