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← NTT DATA, Europe & LATAM, Branch in USA, Inc.

Service Desk Support Specialist

NTT DATA, Europe & LATAM, Branch in USA, Inc.
Location
San José, Costa Rica
Posted
20 days ago
Department
Public Sector
What they actually want (must-haves)
  • 1+ years of customer service experience (call center experience preferred)
  • Must be able to work in a 24/7 environment with flexible shifts (including nights and weekends)
  • Must have professional proficiency in English
  • Ability to follow processes, meet metrics, and work in a structured environment
  • Ability to learn quickly and apply new technical knowledge
  • Basic knowledge of Windows environments and desktop support
Nice to have
  • Prior technical support experience is a plus
What the job really is

The Service Desk Support Specialist at NTT DATA will provide front-line technical support, handling incoming calls and chats to resolve customer issues. Responsibilities include troubleshooting common technical problems, documenting interactions, meeting performance metrics, and escalating unresolved cases. The role requires adaptability to a 24/7 service environment and involves both real-time support and back-office tasks.

Things to weigh
  • Role requires working flexible shifts, including nights and weekends
  • The position operates in a 24/7 service center environment
  • No specific salary or benefits mentioned in the posting
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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