HHiring Reality
← NTT DATA, Europe & LATAM, Branch in USA, Inc.

Operational Business Analyst & Incident Manager (Technology and Transformation)

NTT DATA, Europe & LATAM, Branch in USA, Inc.
Location
LATAM
Posted
25 days ago
Department
Public Sector
Salary
$27-28
What they actually want (must-haves)
  • Bachelor's degree in Business Administration, Information Systems, Engineering, Data Science, Economics, Technology or Operations Management
  • 3-5 years of experience in business analysis, operations analysis, application support, incident management, or a related role
  • Experience working within technology-driven, product-oriented, or operational environments
  • Proven ability to manage multiple priorities and stakeholders simultaneously
  • Strong analytical and problem-solving abilities
  • Experience gathering and documenting business requirements
Nice to have
  • Experience with business process improvement initiatives
  • Exposure to digital transformation or enterprise technology programs
  • Additional language proficiency beyond English, particularly Spanish, Portuguese, or French
What the job really is

The Operational Business Analyst & Incident Manager role at NTT DATA involves supporting enterprise technology and transformation initiatives by analyzing business processes, managing incidents, and facilitating communication between business stakeholders and technical teams. The position requires strong analytical skills and experience in operational support, with responsibilities including documenting business requirements, coordinating incident resolution, and contributing to process improvements across various business systems.

Benefits
  • 100% remote work in LATAM
  • Freelance rate range of $27-28/hr USD based on relevant experience
  • 1-Year assignment with possibility of extension
Things to weigh
  • Position is freelance, which may affect job security
  • Remote work requires alignment with EST time zone
  • No specific mention of long-term career growth opportunities
  • Focus on operational support may limit exposure to strategic initiatives
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to NTT DATA, Europe & LATAM, Branch in USA, Inc.?

See how your résumé matches this role — and tailor it from what actually gets interviews.