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Assistant Director Operations

Only External Postings
Location
Bellevue, WA
Posted
18 days ago
Department
OPERATIONS
Salary
$100,000 to $125,000
What they actually want (must-haves)
  • Four to six years of progressively responsible leadership experience in operations, service delivery, or a comparable fast-paced and evolving environment
  • Proven experience managing people, developing leaders, and improving team performance
  • Experience overseeing daily operations, workflows, service delivery, and performance expectations
  • Strong business acumen and previous accountability for quality, service, or operational-performance targets
  • Experience managing senior-level client expectations and resolving delivery-related concerns
  • Ability to translate business strategy into tactical plans and day-to-day execution
Nice to have
  • Leadership experience within a customer support center
  • Experience supporting a client-facing service-delivery engagement
  • Experience with workforce planning, budget management, resource allocation, and operational reporting
  • Knowledge of gaming industry trends, major events, products, and news
What the job really is

The Assistant Director of Operations will lead a customer support center, collaborating with the Director of Operations to enhance daily business activities and operational processes. Responsibilities include overseeing staffing, workflows, and service delivery while ensuring high standards of performance and client satisfaction. The role also involves using data to drive improvements and communicating effectively with stakeholders.

Benefits
  • Competitive pay influenced by skills, education, responsibilities, experience, and geographic market
  • Anticipated compensation range of $100,000 to $125,000 USD annually for candidates based in Washington State
  • Actual starting pay determined based on experience, skills, and internal equity
Things to weigh
  • Full-time onsite work required with flexibility for varying schedules
  • Occasional weekend and holiday coverage may be required
  • Time-off availability may be limited during peak business periods
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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