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Customer (Billing) Support Agent (German)

Only External Postings
Location
Bellevue, WA
Posted
1 month ago
Department
SUPPORT
Salary
$23.00 to $25.50
What they actually want (must-haves)
  • Fluency in German and English
  • At least one year of customer-service experience
  • Strong written communication skills
  • Comfort using computers and working across multiple systems
  • Ability to perform initial troubleshooting of common computer and network issues
  • Proficiency with Microsoft Office or related productivity software
Nice to have
  • One or more years of experience in customer support, billing support, or technical troubleshooting
  • Experience working with ticketing systems or customer-support platforms
  • Knowledge of or interest in online gaming
What the job really is

The Customer Billing Support Agent role involves providing high-quality support to customers regarding billing inquiries and troubleshooting common issues. The agent will manage customer support tickets, communicate effectively, and ensure customer satisfaction while adhering to established service and productivity standards. The position requires fluency in both German and English and involves working within a fast-paced support environment.

Things to weigh
  • Compensation range is specified but may vary based on experience and skills
  • Role requires flexibility in scheduling, including potential weekend and holiday coverage
  • Hybrid work arrangement with both remote and onsite expectations
  • Limited time-off availability during peak business periods
Job score3.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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