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IT Support Specialist

Nooks
Location
Arlington, VA
Posted
18 days ago
Department
National Landing IT/Cyber
What they actually want (must-haves)
  • 1–2 years of experience in IT support, helpdesk, or system administration
  • A DoD 8140.03/8570.01 Information Assurance Technical (IAT) baseline certification
  • Foundational knowledge of Windows and Linux operating systems
  • Willingness and physical ability to perform site buildout work
  • Strong documentation skills and clear communication with users at all technical levels
  • Ability to travel roughly 25% to support new-site standups
Nice to have
  • Prior DoD or cleared-environment experience
  • Familiarity with structured cabling (Cat6/6A), rack installation, and AV/VTC setup
  • Exposure to IT service management (ITSM) and ticketing tools
  • Associate's degree, or relevant certifications in lieu of experience
What the job really is

As an IT Support Specialist at Nooks, you will be responsible for providing technical support and setting up IT systems during new site buildouts. Your role involves deploying workstations, managing cabling, and troubleshooting hardware and software issues for users. You will work closely with senior IT staff, handling Tier I and II support while maintaining documentation and compliance with cybersecurity policies.

Things to weigh
  • Role involves significant physical work and travel for site buildouts
  • The position is primarily focused on new-site setups rather than steady-state support
  • No specific mention of remote work options or flexibility
  • Salary range provided, but no details on benefits or bonuses
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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