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Partner Success Specialist

NMI
Location
Remote,US
Posted
20 days ago
Department
Partner Success
Salary
$55,000 – $60,000
What they actually want (must-haves)
  • 2+ years of experience in partner support, account management, customer success, merchant services, payments, or a related field
  • Excellent verbal and written communication skills
  • Strong problem-solving and critical-thinking abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Proficiency with CRM systems and Microsoft Office or Google Workspace
Nice to have
  • Strong understanding of merchant processing, underwriting workflows, and payment industry operations
  • Experience supporting ISO, ISV, Agent, Referral, or Channel Partner programs
  • Knowledge of merchant underwriting, boarding processes, and payment processing terminology
  • Experience working with cross-functional teams to resolve customer or partner issues
What the job really is

The Partner Success Specialist acts as the main point of contact for NMI's partners, guiding them through the merchant onboarding and account activation processes. This role involves resolving issues related to underwriting, pricing, and equipment while ensuring partners receive timely support. Additionally, the Specialist monitors partner engagement and works with internal teams to enhance partner satisfaction and operational efficiency.

Benefits
  • A remote first culture!
  • Competitive compensation and benefits
  • Personal growth and advancement opportunities
  • Flex PTO & dedicated sick time
  • Health, Dental and Vision Insurance
  • Life, ADD, Short-term and Long-term Disability insurance
Things to weigh
  • Salary range is $55,000 – $60,000 USD, which may vary based on experience and location
  • The role involves significant coordination with multiple internal departments, which may require strong interpersonal skills
  • The position is remote, which may appeal to candidates seeking flexibility but could also mean less in-person collaboration
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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