← National Information Solutions Cooperative (NISC)

Support Specialist - Capital Credits

National Information Solutions Cooperative (NISC)

Location

Any NISC Location or Virtual

Posted

9 days ago

Department

Member Support

What they actually want (must-haves)

Previous customer support experience
Excellent written and verbal communication skills
Strong PC skills
Ability to work in a team and independently
Candidates must be able to travel as often as required
Basic knowledge of Accounting principles

Nice to have

Basic knowledge of Project Management processes and theory
Basic knowledge of Service Level Management (SLM) best practices
Previous experience with presentations or public speaking
Ability to teach and influence others

What the job really is

The Support Specialist - Capital Credits role involves providing application support for customer care and billing software related to Capital Credits. Daily tasks include troubleshooting issues, training members, maintaining member information, and communicating with software engineers to relay customer feedback. The position may require travel for on-site training and after-hours support on a rotation basis.

Things to weigh

No salary listed
Travel to customer sites may be frequent
After-hours support required on a rotation basis

Job score2.6/5

Benefits1/5

Freshness5/5

Career value3/5

Role clarity4/5

Pay transparency0/5

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