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← National Information Solutions Cooperative (NISC)

Project Manager, Support

National Information Solutions Cooperative (NISC)
Location
Atlanta, GA
Posted
12 days ago
Department
Product
What they actually want (must-haves)
  • 6+ years of project management experience leading complex, cross-functional projects from initiation through completion
  • Experience managing multiple concurrent projects within a software, technical support, or product support environment
  • Understanding of support operations, including case workflows, escalations, service delivery, and customer communication
  • Ability to define project scope, requirements, timelines, deliverables, dependencies, and success measures
  • Experience partnering with Support, Product, Development, Operations, and other technical and business teams
  • Strong ability to manage risks, resolve issues, adapt to changing priorities, and drive accountability without direct authority
What the job really is

The Project Manager, Support at NISC is responsible for leading multiple cross-functional projects from initiation to completion within the Product Support organization. This role involves collaborating with various stakeholders to define project requirements, manage resources, and ensure successful delivery while maintaining clear communication and alignment throughout the project lifecycle.

Things to weigh
  • No salary listed
  • Focus on project management in a software and technical support environment
  • Emphasis on leveraging generative AI tools for productivity
  • Role involves significant stakeholder management and communication
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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