HHiring Reality
← National Information Solutions Cooperative (NISC)

Support Specialist - Accounting

National Information Solutions Cooperative (NISC)
Location
Any NISC Location
Posted
25 days ago
Department
Member Support
What they actually want (must-haves)
  • 1-5 years of product usage or support experience
  • Basic knowledge of NISC's products’ features and functionality
  • Excellent verbal and written interpersonal and communication skills
  • Excellent research and problem-solving skills with strong attention to detail
  • Strong PC skills
  • Ability to work independently and in a team environment
Nice to have
  • Basic knowledge of other integrated industry applications and services
  • Basic knowledge of Project Management processes and theory
  • Basic knowledge of Service Level Management (SLM) best practices
  • Basic knowledge of the Utility or Telecom industry
  • Excellent presentation and training skills
What the job really is

The Support Specialist - Accounting will provide exceptional customer service to NISC Members/Customers through telephone and email support, assisting them with application usage, problem-solving, and training. This role involves collaborating with the support team and software engineers to resolve issues, preparing cases for resolution, and delivering training sessions. The position also includes responsibilities such as facilitating communications, assisting with software releases, and potentially traveling to customer sites.

Things to weigh
  • No salary listed
  • Position involves after hours support and potential travel to customer sites
  • Role emphasizes customer service and problem-solving in a collaborative environment
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

Applying to National Information Solutions Cooperative (NISC)?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →