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← NICE

Technical Support Engineer

NICE
Location
USA - Remote
Posted
12 days ago
Department
VM, Public Safety
What they actually want (must-haves)
  • Bachelor's degree in computer science or Software Engineering (or similar)
  • Experience in IT (Network and system) with a focus on server issues
  • Network troubleshooting skills using various tools
  • Experience supporting VOIP telephony systems such as Avaya or Cisco
  • 1-3 years' experience in customer support for global customers
  • Excellent English verbal and writing communication skills
What the job really is

As a Technical Support Engineer at NiCE, you will support large public safety software clients by troubleshooting server and network issues. Your role involves interfacing with priority customer accounts, collaborating with various departments for issue resolution, and maintaining high customer satisfaction through effective communication. You will also participate in knowledge transfer activities and document service requests in accordance with company procedures.

Things to weigh
  • Limited on-call shifts approximately every 2 weeks
  • Availability required during off-hours for critical issues
  • Some travel may be expected to customer sites
Job score2.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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