Director, Customer Success

The Director of Customer Success at NiCE will lead a global team of approximately 26 Customer Success Managers across multiple regions, focusing on developing a high-performance culture and establishing a scalable Customer Success strategy. This role involves coaching CSMs, setting clear performance expectations, and collaborating with various departments to enhance customer value and retention. The position emphasizes strategic leadership without account ownership, aiming to elevate the overall effectiveness of the Customer Success organization.

• No salary listed
• Role does not involve account ownership, which may appeal to candidates preferring strategic leadership over direct sales responsibilities
• The position requires significant experience in a complex technology environment, which may limit candidates without such a background
• Emphasis on coaching and developing others may require strong interpersonal skills and patience