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Lead Client Services Project Manager, CX

NICE
Location
USA - Remote
Posted
18 days ago
Department
GCO - Customer Success & Services
What they actually want (must-haves)
  • Strong knowledge about client service
  • Experience in an IT Professional Services organization
  • Good management and leadership abilities
  • Excellent communication and presentation skills
  • Strong knowledge of Project Management practices and Professional Services delivery
  • Ability to review project risk factors and suggest alternative solutions
Nice to have
  • Experience in PMI Standards and approach
  • PMP certification
  • Experience in Call Center Operations and related Products/Software
What the job really is

The Lead Client Services Project Manager at NiCE is responsible for the end-to-end delivery of customer projects, acting as the main point of contact for clients during the initial phases. This role involves managing project scope, timelines, costs, and quality while ensuring high customer satisfaction and proactive risk management. The position also includes business development efforts in collaboration with the sales team to generate new business opportunities.

Things to weigh
  • No salary listed
  • Role involves managing geographically diverse teams
  • Requires strong stakeholder alignment and proactive risk management
  • Focus on customer satisfaction and business development may lead to high expectations
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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