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Lead Client Services Project Manager, CX

NICE
Location
USA - Remote
Posted
18 days ago
Department
GCO - Customer Success & Services
What they actually want (must-haves)
  • Strong knowledge about client service
  • Experience in an IT Professional Services organization
  • Experience in PMI Standards and approach
  • Good management and leadership abilities
  • Excellent communication and presentation skills
  • Strong knowledge of Project Management practices and Professional Services delivery
Nice to have
  • PMP certification
  • Experience in Call Center Operations and related Products/Software
What the job really is

The Lead Client Services Project Manager is responsible for overseeing the end-to-end delivery of customer projects, ensuring implementation, rollout, and delivery of products and services. This role involves managing project scope, time, cost, quality, and human resources while maintaining strong stakeholder relationships and customer satisfaction. The position also includes business development responsibilities, working closely with the sales team to identify new opportunities within existing accounts.

Things to weigh
  • No salary listed
  • Role involves significant responsibility for customer satisfaction and revenue delivery
  • Position requires managing geographically diverse teams
  • Complex environment and matrix organization may present challenges
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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