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← Nextiva

Technical Support Specialist (Night Shift)

Nextiva
Location
Ukraine, Remote
Posted
9 days ago
Department
Technical Support
What they actually want (must-haves)
  • 2+ years of customer service experience, preferably in technical support or help desk environment
  • Working knowledge of PC and Mac operating systems and Microsoft Office applications
  • Advanced English fluency required (spoken and written)
  • Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
  • Curiosity and enthusiasm for learning new technologies
Nice to have
  • Hardware and/or networking knowledge preferred
  • Exposure to AI & automation tools in a professional environment preferred
What the job really is

As a Technical Support Specialist at Nextiva, you will provide high-quality technical support to customers, troubleshooting issues related to hardware, software, and networking systems. Your role involves communicating effectively with customers, documenting interactions, and leveraging AI tools to enhance service delivery. You will work in a fast-paced environment, managing multiple requests while continuously learning about Nextiva's products and systems.

Benefits
  • Comprehensive medical coverage, individual limit on exclusions and dental care
  • Life, disability, traumatic injuries and critical diseases insurance
  • PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
  • Employee Assistance Program and wellness initiatives
  • Access to ongoing learning and development opportunities and career advancement
Things to weigh
  • No specific salary listed, compensation is tailored to each role and candidate's qualifications
  • The role requires working night shifts aligned with US business hours, which may not suit everyone
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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