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Forward Deployed Engineer, AI Solutions (Night Shift)

Nextiva
Location
Bengaluru, Hybrid
Posted
14 days ago
Department
Product Engineering (Growth)
What they actually want (must-haves)
  • Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related field.
  • 1+ years of experience in AI product implementation, customer success engineering, or technical support roles.
  • Prior experience supporting US based customers strongly preferred.
  • Excellent spoken and written English, with the ability to clearly explain technical and AI-driven processes to non-technical audiences.
  • Strong hands-on experience with LLMs (GPT-4o, Gemini, Claude, etc.) for building agents and prompts.
  • Solid understanding of Generative AI concepts, prompt engineering, and workflow design.
Nice to have
  • Knowledge of vector databases, embeddings, or RAG workflows.
  • Experience with API-based integrations.
  • Familiarity with enterprise customer environments (CRM, CX platforms, VoIP, ticketing tools).
  • Understanding of AI evaluation frameworks (test cases, scoring, prompt iteration).
  • Exposure to Nextiva products or any communication/CX platforms is a plus.
What the job really is

As a Forward Deployed Engineer for AI Solutions at Nextiva, you will be responsible for deploying AI solutions, designing conversational experiences, and managing agent implementations. Your role will involve collaborating with product, engineering, and customer success teams to translate business needs into scalable AI workflows, while also working directly with customers to ensure successful delivery and adoption of AI-driven products.

Benefits
  • Medical insurance coverage for employees, their spouse, and up to two dependent children, as well as their parents or in-laws.
  • Group Term & Group Personal Accident Insurance.
  • 15 days of Privilege leaves, 6 days of Paid Sick leave, 6 days of Casual leave, paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays.
  • Provident Fund & Gratuity.
  • Employee Assistance Program and comprehensive wellness initiatives.
  • Access to ongoing learning and development opportunities and career advancement.
Things to weigh
  • Night shift hours may not be suitable for everyone.
  • Role involves significant customer interaction, which may require strong interpersonal skills.
  • The position may require occasional in-office work despite being primarily remote during night shifts.
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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