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Technical Onboarding Specialist

Nextiva
Location
Guadalajara, Onsite
Posted
17 days ago
Department
Global Service Delivery
What they actually want (must-haves)
  • Proficient English (written and verbal communication)
  • Experience in a customer-facing or support role
  • Strong problem-solving and troubleshooting skills
  • Strong communication and active listening skills
  • Commitment to delivering amazing customer service
  • Attention to detail and time management
Nice to have
  • Experience with CRM tools
  • Microsoft Office proficiency
  • VoIP experience
  • Basic networking knowledge
  • Exposure to or curiosity about AI tools, automation, or prompt-based systems
What the job really is

As a Technical Onboarding Specialist at Nextiva, you will guide new customers through the setup and adoption of Nextiva's platform, ensuring a smooth onboarding experience. Your daily tasks will include assisting with account setup, configuring call flows and devices, performing troubleshooting, and delivering training on product features. You will also collaborate with various internal teams to enhance the overall customer experience while adapting to AI-assisted onboarding processes.

Benefits
  • Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
  • Life Insurance (24 times your monthly salary)
  • 10 personal days before first anniversary, 12 vacation days on first anniversary, and 5 personal days annually thereafter
  • 30-day Christmas bonus
  • 50% vacation premium
  • Company-matched food vouchers (1 UMA/month)
Things to weigh
  • Onsite role with a requirement to work five days a week in Guadalajara
  • Evening/night shifts may not suit all candidates
  • Role involves adapting to AI-assisted onboarding processes which may change over time
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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