Senior / Team Lead Customer Success Manager

As a Senior / Team Lead Customer Success Manager at Nexla, you will manage a portfolio of 10-15 strategic enterprise accounts while also leading and mentoring a small team of Customer Success Managers. Your role involves overseeing complex implementations, driving retention and expansion, and maintaining executive relationships within your accounts. You will be the primary voice of the customer internally and will leverage AI tools to enhance customer communication and account reporting.

• The role requires balancing technical execution with high-level value creation, which may be challenging.
• This is a small team, so you will be managing accounts in addition to leading others; it's not a pure people-management role.
• The position requires US West Coast coverage, which may affect work-life balance depending on your location.
• Compensation is based on depth and experience rather than title, which may lead to variability in salary expectations.