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← NexHealth

Senior Onboarding Manager - API Platform

NexHealth
Location
San Francisco, California, United States
Posted
25 days ago
Department
Customer Success
What they actually want (must-haves)
  • 4+ years in implementation, onboarding, technical program management, or customer success at a SaaS or API-first company
  • Experience running large, multi-month rollouts across hundreds or thousands of sites
  • Experience authoring an implementation plan jointly with a customer
  • Experience building enablement for a customer or partner team
  • Technical fluency with APIs and integration workflows
  • Experience managing multi-stakeholder programs
Nice to have
  • Prior experience in health-tech, developer tools, or API platforms
  • Familiarity with EHR/PMS systems and practice workflows
  • Experience as an early implementation hire building the function from scratch
  • Experience working directly with developer teams as the primary customer
What the job really is

As a Senior Onboarding Manager for the API Platform at NexHealth, you will oversee the onboarding process for large healthcare clients, ensuring their locations are successfully integrated and operational. Your role involves creating detailed migration plans, training customer teams, and managing schedules to facilitate smooth transitions from pilot to production. You will act as the primary point of contact for clients, coordinating between multiple stakeholders to drive successful outcomes and improve the overall onboarding experience.

Benefits
  • Full Medical, Dental, and Vision (up to 100% covered)
  • 401K and commuter benefits
  • Flexible PTO
  • High-impact work that directly improves the healthcare experience for millions
Things to weigh
  • No specific mention of remote work options
  • Role heavily focuses on program management rather than technical execution
  • Emphasis on customer training and enablement may require strong interpersonal skills
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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