HHiring Reality
← Nexamp

Commercial Customer Success Manager - Community Solar

Nexamp
Location
Boston, MA
Posted
12 days ago
Department
Customer Experience
Salary
$75,000 - $90,000
What they actually want (must-haves)
  • 3+ years of experience in account management, client success, or customer service
  • Demonstrated ability to build and maintain strong relationships with business customers
  • Strong analytical and project management skills
  • Experience in strategic outreach, stakeholder engagement, and negotiation
  • Working knowledge of billing processes, financial principles, and solar credits, rebates, and incentives
  • Proficiency using multiple software systems for account management, including Salesforce CRM
Nice to have
  • Experience within the solar or renewable energy sector
  • Demonstrated experience in effectively communicating information, ideas, and perspectives
  • Experience in showcasing initiative to make improvements to current work, processes, products, and services
What the job really is

As a Commercial Customer Success Manager at Nexamp, you will manage and grow relationships with business customers in the community solar sector. Your responsibilities will include resolving billing and service issues, guiding customers through program options, and collaborating with cross-functional teams to ensure high customer satisfaction. You will also maintain accurate account records and support collections efforts for managed accounts.

Benefits
  • Competitive compensation package
  • 401(k) employer-match
  • Health, dental, and vision insurance starting day one
  • Flexible paid time off and holiday PTO
  • Commuter benefits
  • Cell phone reimbursement
Things to weigh
  • Salary range provided ($75,000 - $90,000) but actual base salary may vary based on various factors
  • Role involves managing complex customer issues which may require strong conflict resolution skills
  • Position is hybrid, requiring presence in Boston or Chicago offices
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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