HHiring Reality
← Nexamp

Commercial Customer Success Manager - Community Solar

Nexamp
Location
Chicago, IL
Posted
12 days ago
Department
Customer Experience
Salary
$75,000 - $90,000
What they actually want (must-haves)
  • 3+ years of experience in account management, client success, or customer service
  • Demonstrated ability to build and maintain strong relationships with business customers
  • Strong analytical and project management skills
  • Experience in strategic outreach, stakeholder engagement, and negotiation
  • Working knowledge of billing processes and financial principles
  • Proficiency using multiple software systems for account management, including Salesforce CRM
Nice to have
  • Experience within the solar or renewable energy sector
  • Commitment to Nexamp's mission and passion for solving climate issues
  • Demonstrated experience in effectively communicating information and ideas
  • Experience in showcasing initiative to improve current work processes
What the job really is

As a Commercial Customer Success Manager at Nexamp, you will manage and grow relationships with business customers in the community solar sector. Your role involves resolving billing and service issues, guiding customers through program options, and ensuring high satisfaction levels. You will collaborate with various internal teams to address complex customer needs and maintain accurate account records using Salesforce and other tools.

Benefits
  • Competitive compensation package
  • 401(k) employer-match
  • Health, dental, and vision insurance starting day one
  • Flexible paid time off and holiday PTO
  • Commuter benefits
  • Cell phone reimbursement
Things to weigh
  • No mention of remote work options beyond hybrid in Chicago or Boston
  • Salary range provided, but actual base salary may vary based on multiple factors
  • Role involves managing complex billing and service issues, which may require strong problem-solving skills
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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