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← Nex

IT Operations Specialist

Nex
Location
San Jose, California or Remote
Posted
2 months ago
Department
Operations
What they actually want (must-haves)
  • 2–5 years of experience in IT support, IT operations, or systems administration
  • Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)
  • Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)
  • Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)
  • Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)
  • Strong troubleshooting skills and a service-oriented approach to internal IT support
Nice to have
  • Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace)
  • Exposure to access provisioning and security strategy for more sensitive systems
  • Exposure to business application procurement, contract negotiation, or vendor management
  • Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams
  • Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)
What the job really is

As an IT Operations Specialist at Nex, you will manage day-to-day IT operations, including device lifecycle management, workspace networking, and access provisioning. You will support both the San Jose and Hong Kong offices, ensuring employees have the technology they need to be productive and secure. The role involves troubleshooting IT issues, maintaining security protocols, and collaborating with the Information Security team.

Benefits
  • Competitive compensation package
  • Flexible working hours and vacation policy
  • Product-driven culture that treasures talents and individual growth
  • Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Things to weigh
  • Salary range is broad and dependent on various factors
  • Role involves support for a global team across different time zones
  • Opportunity for growth in responsibilities is mentioned but not guaranteed
Job score2.2/5
Benefits2/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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